Support
Need help with Movent? Check the most common questions or reach the developer directly.
Contact us
Found a problem, have a suggestion or a question? Send an email. Messages are usually answered within 2 business days.
Before you write
To help us solve it faster, please include:
- Your iPhone model and iOS version;
- The Movent version (Profile › About or on the app page in TestFlight);
- What you were doing when the problem happened and what you expected to happen;
- Screenshots, if possible.
Frequently asked questions
Is Movent on the App Store yet?
Not yet. Movent is in beta on TestFlight. During this phase, some features may change or fail. Reports and suggestions help a lot.
How do I enter my exam's standards?
Create the exam in the app and enter the events and minimum scores required by the official notice. Movent compares your results against them and calculates your readiness up to the test date. Always check the rules in the official notice.
Is my data kept if I switch iPhones?
Yes, as long as you signed in with your Apple or Google account and have an active subscription. The backup is sent automatically when the app goes to the background. On the new device, sign in with the same account to restore your data.
How do I manage or cancel my subscription?
Subscriptions are billed by Apple. Open Settings › [your name] › Subscriptions on your iPhone and choose Movent. Cancel at least 24 hours before the end of the period to avoid renewal. Refunds follow Apple's policies and can be requested at reportaproblem.apple.com.
I bought a subscription but the app doesn't recognize it. What now?
Make sure your iPhone is online and that you're using the same App Store account you purchased with. Close and reopen the app. If the problem persists, send an email with the purchase date.
Do the app's calculations replace a professional?
No. BMI, body fat percentage, energy expenditure and goals are informational estimates. See a doctor and a fitness professional before starting intense training.
How do I delete my data or my account?
In Profile › Privacy you can erase all data on the device or delete your account, which also removes the backup stored on the server. You can also request deletion by email.
Legal documents
Learn how your data is handled and the rules for using Movent: